In the realm of Lean Six Sigma, analyzing customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This visual representation segments complex processes into smaller, controllable elements. The CTQ Tree pinpoints those characteristics that are absolutely critical to customer satisfaction, serving as… Read More

Lean Six Sigma is a powerful framework for boosting service operations. By blending the principles of Lean Manufacturing and Six Sigma, organizations can achieve significant gains in customer service. By means of process mapping, data analysis, and continuous improvement methodologies, Lean Six Sigma helps pinpoint inefficiencies within service del… Read More